Support
Questions, bugs, ideas — write to [email protected]. Please mention your device (iPhone or Android), the App version (Settings → About) and what happened. We usually reply within two business days.
Found a mistake in a word, form or example on the site? Use the Corrections page.
Subscriptions
How do I restore my subscription on a new phone or after reinstalling?
Open the subscription screen in the App and tap Restore purchases. Use the same Apple Account or
Google Play account you bought it with.
How do I cancel?
- iPhone: Settings → your name → Subscriptions → Deka German.
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Deka German.
Deleting the App does not cancel the subscription. After cancelling, Premium stays active until the end of the period you paid for.
How do I get a refund?
Purchases go through Apple or Google, so refunds are handled by them:
reportaproblem.apple.com for iPhone, or the
Google Play refund page for Android.
Your cards and data
Where are my cards stored?
On your device only. There is no account and no cloud copy.
How do I back up or move my cards?
Settings → Backup → Create backup saves a file with all your cards and progress. On the new
device, open Settings → Backup → Restore from a file. Keep the file somewhere safe: it is not
encrypted.
How do I delete my data?
Delete cards or decks in the App, or uninstall it to remove everything from the device. To delete the
records our server keeps (free-usage counter and subscription status), write to
[email protected]. Details: Privacy Policy.
Something is not working
AI card creation or audio does not load.
Check your internet connection and try again in a minute. If it keeps failing, email us the word you
tried and the time it happened.
The App shows the free limit, but I have Premium.
Tap Restore purchases on the subscription screen. If that does not help, email us.